The main channel in Nepal trusts in VSN’s News & Live Production solution for the management of its media and its daily operations, bringing its successful transmissions to Asia, Europe, Australia, North America and part of Africa. The key of that success? The exhaustive technical support that VSN offers to its clients around the world. A technical support in which Kantipur TV has recently renewed its trust to celebrate five years of success.
Kantipur TV renews its trust in VSN’s technical support team to secure the success of its operations. The leading company in media management systems offers different modalities of customized technical services to its international clients, and the engineering Support team has not stopped growing in the past few months, with the goal of offering an enhanced service that covers all the needs of their clients twenty-four hours a day, seven days a week, depending on the needs of the final user. A service that has been with Kantipur since the channel decided to trust in VSN to digitize all its system with great success five years ago.
‘Nowadays, TV channel must have a quick, efficient and ready-to-respond support service, in order to operate and develop its daily work in a robust and safe way. And that is precisely what we have found in VSN. We have never felt alone on air, and the answer time of its engineers is unbeatable’, declares Matindra Pradhan, Executive Engineer at Kantipur TV. ‘VSN’s systems allow us to control all the news’ workflow and channels’ automation. It ensures that we can manage all the media cycle workflows, something that at the end of the day makes our work easier, faster and more productive’.
‘We have put a lot of effort on developing our technical support service for clients with the latest industry best practices, and successful cases like Kantipur TV really motivate us to keep working hard on solving our client’s needs’, declares VSN’s Chief Operations Officer (COO), Aaron López. ‘In 2015 we received excellent feedback from our clients, obtaining a 8.52 out of 10 in the Support service surveys. But what’s really impressive is that this 2016 we are improving that vote, with an average of 9.34 out of 10. We keep working to improve that numbers, giving our international clients the security that their systems are on the best possible hands’, adds López.
Kantipur TV, the main private TV channel in Nepal, trusted on VSN’s technology to completely digitize its systems. VSNNEWS, VSN’s Newsroom Computer System (NRCS) was the selected solution for managing all their news’ workflows and broadcastings, including some important and advanced ingest and archive functionalities. VSNLIVECOM, the automation solution, manages the Master Control Room (MCR). Now, after five successful years achieving their goals, the company still improves its audience ratings day-to-day thanks to VSN’s technology.
